
Surfing
Secrets
for Directors and Managers
by Glenn H. Youngling, Esq.
Surf's Up And Literally Billions of
Sites Await!
Be careful what you ask for, you might get it.
You wanted more information available on the web and now nearly any
search can become an exercise in futility as you try to sift through the hits
and find something meaningful. Literally
billions of sites are accessed and the amount of information is
staggering. The key to not being
overwhelmed with useless information is learning the basic search features of
one or more search engines. Search
engines are sometimes referred to as crawlers.
Crawlers are actually software engines that continually “crawl” all over
the web and create what can be thought of as indexes. In a simplified sense, when you search the
web you are actually searching these indexes which then provide you with a list
of links to the site with content.
The search engines below are all excellent choices to start with when searching for information.
Google has a well-deserved reputation as the top choice for those searching the web. The crawler-based service provides both comprehensive coverage of the web along with great relevancy. It's highly recommended as a first stop in your hunt for whatever you are looking for. Beyond searching web pages Google provides the option to find far more. From the Google home page, you can easily search for images, video, news and maps. Using the More link you can search additional categories such as discussion groups, blogs, books and scholarly publications.
Google is also known for the wide range of additional features, such as cached links that let you "resurrect" dead pages or see older versions of recently changed ones. One of the most interesting features is the Google Alerts service. Google Alerts ( www.google.com/alerts ) are emails automatically sent to you when Google’s crawlers run across search terms you designate. Alters are offered from crawlers searching News, Web, Blogs, and Groups. See Google's help page for a rundown on what is offered. The Google Toolbar has also won a popular following for the easy access it provides to Google and its features directly from the Internet Explorer browser.
Yahoo is the web's oldest "directory." Originally a place where human editors organized web sites into categories, there has been a shift to crawler-based listings for its main results.
In addition to excellent search results, you can use tabs above the search box on the Yahoo home page to seek images, Yellow Page listings or use Yahoo's excellent shopping search engine. Or visit the Yahoo Search home page, where even more specialized search options are offered.
The Yahoo Directory still survives. You'll notice "category" links below some of the site lists in response to a keyword search. When offered, these will take you to a list of web sites that have been reviewed and approved by a human editor.
It's also possible to do a pure search of just the human-compiled Yahoo Directory, which is how the old or "classic" Yahoo used to work. To do this, search from the Yahoo Directory home page, as opposed to the regular Yahoo.com home page. Then you'll get both directory category links ("Related Directory Categories") and "Directory Results," which are the top web site matches drawn from all categories of the Yahoo Directory.
AOL Search: http://aolsearch.aol.com
(internal)
http://search.aol.com/(external)
AOL Search provides users with editorial listings that come via Google's crawler-based index. Indeed, the same search on Google and AOL Search will come up with very similar matches. So, why would you use AOL Search? Primarily because you are an AOL user. The "internal" version of AOL Search provides links to content only available within the AOL online service. In this way, you can search AOL and the entire web at the same time. The "external" version lacks these links. Why wouldn't you use AOL Search? If you like Google, many of Google's features such as "cached" pages are not offered by AOL Search.
With a variety of search engines available, you may wonder
why some return nearly identical results while other differ. The following chart will show why. Some providers use engines provided by
others.
|
Search Engine |
Type Of Main Results |
Provider Of Main Results |
Paid Results |
Directory Results |
|
AllTheWeb |
Crawler |
Yahoo |
Overture |
none |
|
AltaVista |
Crawler |
Yahoo |
Overture |
Open Directory |
|
AOL Search |
Crawler |
Google |
Google |
Open Directory |
|
Ask Jeeves |
Crawler |
Teoma |
Google |
none |
|
Gigablast |
Crawler |
Gigablast |
none |
none |
|
Google |
Crawler |
Google |
Google |
Open Directory |
|
MSN Search |
Crawler |
Yahoo |
Overture |
none |
|
Netscape |
Crawler |
Google |
Google |
Open Directory |
|
Teoma |
Crawler |
Teoma |
Google |
none |
|
Yahoo |
Crawler |
Yahoo |
Overture |
Yahoo |
When you review your list of hits,
be sure to save those sites that have good link lists. Organize
your Favorites or Bookmark lists and keep them current.
Unsure if you have the discipline to upgrade your
navigational skills? Unclear on some of the concepts or basics? Go to www.learnthenet.com for a user friendly educational site.
Good
Luck!
P.S. If you don't want to type in the web addresses, visit
our website at www.younglinglaw.com,
click on "Links" and you'll find this article, with all of the web
addresses hyperlinked for easy, one-click access.
|
INVESTIGATIONS |
The subprime mortgage troubles
have lead to people walking away from their homes and letting them go to
foreclosure. Co-owners may be on then
off title including in divorce situations.
Sometimes changes of married names make it difficult to track a person’s
whereabouts. The main drawback to the
free databases is that they often give addresses which are not chronological
and may not even be current. Still, such
searches may yield useful information.
Typically these sites also link to paid databases but information
provided can be a “shot in the dark” with no assurance the results will be
worth the fee. Free sites include:
www.whowhere.lycos.com www.zabasearch.com


You can always use the general
search engines to search for individuals.
You will be amazed at the number of people with the same names. Be sure to note the middle initial of the
person you are looking for. Also, if you
turn up a telephone number, that can be the search term that opens up new
categories of information. To search by
telephone number go to the Google search page and click on advanced. The advanced page is a wonderful place to
narrow you searches. Input the area code
and telephone number in the box labeled “exact phrase.” You may simply get a name, sometimes an
address. Sometimes you will turn up a
variety of pages where the number appears.
You may find links to newsletters, company contact pages, want ad
offerings and more.
If you are concerned about
registered sex offenders that may be in the neighborhood or a particular
individual, the California Megan’s Law web site will provide you with access to
information on more than 63,000 persons required to register in California as
sex offenders. Specific home addresses are displayed on more than 33,500
offenders in the California communities; as to these persons, the site displays
the last registered address reported by the offender. An additional 30,500
offenders are included on the site with listing by ZIP Code, city, and county.
Information on approximately 22,000 other offenders is not included on this
site, but is known to law enforcement personnel. See: www.meganslaw.ca.gov.
If you think the person may be
deceased or you want to rule out that possibility, the Social Security Death
Index is online with over 80 million entries:
http://ssdi.genealogy.rootsweb. com/. If you have a place
of death, many newspapers have their obituaries on line. If your local paper does not yield results
try: http://www.obitcentral.com An alphabetical
search there will often get you names of relatives who may be able to help with
your problem.
. . . . . . . . . .
FINDING OUT WHO HAS BEEN OR IS IN COURT . . . . . . . . . .
State Courts are
organized by county and many now have websites that include litigant indexes
that can be searched alphabetically.
Once a case is selected there may be lists of parties and attorneys. Some list the filings. A few have scanned filings that so that the
documents themselves can be reviewed online and downloaded. Don’t expect to find family law content but
you will see a record that the action existed or is active. All Courts are listed at: www.courtinfo.ca.gov/courts/find.htm . These sites are
useful to see if a particularly unhappy owner is litigious, whether a
contractor has a checkered past (don’t be surprised that lawsuits are an
unfortunate part of the business for even the best of contractors), whether the
Association has been active in Court in years past and who has sued a
developer.
. . . . . . . . . .
LICENSES . . . . . . . . . .
Want to check on the license of a
contractor, attorney, real estate agent, insurance agent, accountant or other professional or
tradesperson? The State maintains
databases of individuals required to be licensed. Some of the sites show a license history
which may include past or current suspensions.
Try the state index at: www.ca.gov/Employment/Licenses.html .

Other indexes can be located at:
Attorneys: http://members.calbar.ca.gov/search/member.aspx
Contractors: http://www2.cslb.ca.gov/CSLB_LIBRARY/Name+Request.asp
Real Estate: http://www2.dre.ca.gov/PublicASP/pplinfo.asp
Insurance: www.insurance.ca.gov/license-status/
. . . . . . . . .
. DIGGING UP PAST WEB CONTENT . . . . . . . . . .
The web is now old enough that
much of the older content has been removed or edited. Unbelievably, the Wayback project records and
preserves past generations of content.
This is a real challenge because those in the know say that the average
lifetime of a page on the Internet is 100 days.
You can browse through 85 billion web pages archived from 1996 to a few
months ago. (For you geeks, that is more than 1.5 petabytes of data.) To start surfing the Wayback, (www.archive.org ) type in the web
address of a site or page where you would like to start, and press enter. Then
select from the archived dates available. The resulting pages point to other
archived pages with dates as close as possible.
If you think web content that is removed is gone forever you may be
delighted or terrified that a record may be archived forever.
. . . . . . . . . .
LOOKING AT PROPERTY . . . . .
. . . . .
Perhaps the most spectacular and
fun development on the web, satellite and aerial views provide a stunning look
at projects. Depending on the location,
some of these aerial views are amazingly sharp.
Map overlays (“hybrid”) will keep
you oriented. The newest is three
dimensional perspective with impressive detail (in some geographical
areas). Google has even added continuous
drive-by street level views in some cites, including most of San Francisco. You can scroll down the street and even zoom
in on address numbers.
Must see sites include: http://maps.live.com http://maps.google.com

. . . . . . . . . .
HOME VALUES . . . . . . . . .
.
After you have scrutinized a piece
of property from the air you may be interested in the market value. Several sites provide information about sales
in vicinity of any address you plug in.
Some flag the detail on aerial maps.
You may also get a sense for turnover in the neighborhood. While sales in the vicinity are accurate,
when they use those to extrapolate the value of a house that has not sold
recently, remember that the more unique the property (including remodeling or
not) the more unreliable the projection.
Nevertheless, these sites are intriguing. These include:

Association
and Real Estate Industry
|
Aerial Photos: Enter an address and you'll get the aerial photo. Outstanding images of your neighborhood, SFO, downtown Baghdad, Iraq, Venice, Italy, Statue of Liberty, New York - pick almost any place. You select the scale. |
maps.google.com
|
|
CACM: California Association of Community Managers. Not so much a resource as a reference site for those interested in the organization. |
|
|
CAI: The Community Associations Institute maintains a comprehensive site. Of particular interest may be the question and answer bulletin board. Try searching for online articles by keyword. Be sure to check out the bookstore. Plan on spending some time browsing the wide array of information. |
|
|
California Law Review Commission (CLRC): Although a State agency, it’s activities have an immediate and direct impact on all associations. Did you know that they are drafting a “simplified and reorganized” Davis-Stirling Act for the legislature to consider next year and a possible effective date of 2009? Your future is in the advanced draft stage. Sign up for their updates. At CLRC home page at the bar, click on Reports. Next click on tentative Recommendations, then click on the line the refers to CID law. |
|
|
ECHO: The Executive Council of Homeowners has an excellent website with particular emphasis on bills in the legislature. Some past magazine articles are available. The list of publications is a big plus. If you haven’t been there recently you need to check out the changes. |
|
|
HOA Yellow Pages: Association resource directory. Events, vendors, professionals and statistics. |
|
|
IREM: Primarily of interest to property managers (as opposed to directors). Do not expect free information but do browse the lists of publications for sale. |
|
|
NBC-CAM: National Board of Certification for Community Association Managers. An offshoot of CAI national. |
|
|
Real Estate Forms: A local company with plain language real estate forms primarily for real estate agents. You should be familiar with the Civil Code §1368 Request/Response for Condo Information (147 CAL). The insightful newsletter posted often addresses issues relevant to Associations. |
|
Cooperator. Published primarily for New York Condos and Co-ops, the Cooperator is a monthly publication with articles that have valuable information for any Association. California co-op Directors may be comforted by the predominance of NY co-ops. |
|
|
Trip Map and Directions: Taking the car without onboard GPS? Left your Tom Tom in the other car? Before you hit the road, enter your starting point and destination. You can get a map overlay on a satellite photo as well as route highlighting, text directions and the estimated number of miles and minutes for the trip. A great tool but be sure to do a reality check before embarking. |
|
Parliamentary
Procedure
|
Parliamentarians: The National Association of Parliamentarians has a site filled with more information than you likely ever wanted to know about parliamentary process. Refresh your own skills by reviewing the basics. Do you know the 13 Ranking Motions? |
|
|
Robert's Rules: Rest in peace Henry Robert. His first edition of rules was published in 1876. Over one hundred years later the most recent edition can be ordered from this site. You can review other relevant (and perhaps not so relevant) information here. |
|
|
Dummies & Idiots. If you are not up to the advanced study of the full Roberts Rules of Order, consider ordering one or both of the simplified versions. There is one for Dummies and another for Idiots. Maybe you qualify for both? You can get both online at Amazon by entering Roberts Rules of Order in the search box |
|
.
General
Construction
|
Journal of Light Construction. Although this is an excellent magazine, the site actually includes informative articles and postings about residential construction. |
|
|
ASHI: Primarily a service to members, there is, however, useful information. Click on Breaking News to get information on construction problem alerts. Click on Technical Libraries then again on Technical Links. You will find sites related to construction and troubleshooting. |
|
|
Builder: The website for Builder Magazine (National Association of Home Builders). The target audience is developers and contractors but there is plenty of useful information about construction products and industry trends. Impressive graphics. |
|
|
Building Codes: This site is basically an advertisement for a spiral bound booklet of most common building code violations. Click on "framers" and browse the sample graphics and descriptions. If you are involved in defect litigation you will be interested in this site. |
|
|
This Old House. An informative magazine that hosts an excellent site with practical construction information. On the lighter side, be sure to check out the Home Inspection Nightmare Galleries. Great photos of humorous or dramatic conditions. |
|
|
Westcon: A Bay Area organization of construction professionals who have a vast amount of practical experience and expertise. Their membership list is a roster of some of the most talented troubleshooters (and trouble avoiders) you will find anywhere. The newsletter is general but informative. |
Recalls and Class Actions
|
ABS Plastic Pipe: Also known as "All Black -hit", this site addresses plastic waste pipe defectively manufactured in the mid- 1980's. Its prone to cracking and causing expensive messes. If you have the problem, check out this site. |
|
|
Bird Shingles: This class action does not include California but may be a useful reference if you have a problem with shingles manufactured by Bird. |
|
|
Cemwood Roof Shakes: American Cemwood was a well known manufacturer of imitation wood shakes. Unfortunately many tend to crack, swell and discolor. For the class action settlement, go to this site. |
|
|
FireFree Roof Shakes: Re-Con manufactured roof tiles composed of 2/3 Portland Cement and 1/3 wood cellulose fiber. They tend to crack, swell and discolor. For the class action settlement, go to this site. |
|
|
Polybutelene Plumbing (plastic pipes): Widespread reports of leaks in this typically gray plastic water supply piping resulted in a class action and settlement. |
|
|
Louisiana Pacific: The company site has basic information on the hardboard siding class action settlement. |
|
|
Masonite Siding and Shingles: Basic information on the class action settlement. |
|
|
Omega Sprinklers: In depth information about the class action settlement and recall of these fire sprinklers. |
|
|
GAF Roof Shingles: A national class action settlement regarding defectively manufactured GAF roof shingles. The shingles are prone to prematurely crack and deteriorate. |
|
|
Cladwood Siding manufactured by Smurfit Newsprint Corporation: A nationwide class action settlement. The siding tends to bow, buckle and discolor. These sites have class action settlement information. |
|
|
Marvin Windows: Those metal clad, interior wood windows that looked so good in the brochure rotted out from within. Marvin refused to back its own product until sued. Not all rotting Marvin windows with this type of problem are covered by this class action. |
|
|
Senergy or Thoro Synthetic Stucco: A class action settlement related to moisture intrusion problems with Exterior Insulation and Finish Systems also known as EIFS. |
|
|
HardiShake (JHBP Roof Shakes): From the makers of HardiPlank siding, their composite shakes were not as successful. If you have problems with your HardiShakes, go to this class settlement site. |
|
|
Cal Shake: If you have a Cal Shake roof that is prematurely deteriorating with cracks, splits, buckling, cupping, warping or general disintegration, you should check this site. |
|
|
Stimson Forestex: Yet another class action about defective siding. Find out about the settlement at this site. |
|
|
Monier Roofing Tiles. Discoloration is the primary complaint. Owners recently made progress with a beneficial Appellate Court ruling. |
www.bwclassaction.com |
Federal Government
|
ADA: Looking for information about the ADA? This Department of Justice website probably has far more information than you ever wanted to know. It is rich in content including standards, law and design. |
|
|
Consumer Product Safety Commission: This federal agency site will leave you wondering how you survived so far without serious injury due to defective and dangerous products. Good information about recalls, batteries, fire sprinklers, ceiling exhaust fans, halogen lights, baseboard heaters, dishwashers (fire hazard), carbon monoxide alarms, gas fireplaces, plastic vent pipes, furnaces, ceiling fans, computer monitors (fire risks), and more. This site is worth checking once a month. When you are looking for filler that can go into the Association newsletter, consider referencing this site and perhaps the dangers of common products such as halogen lamps. |
|
|
FCC: The Federal Communications Commission site is dry to say the least but you can get satellite dish and antennae information straight from the source. Before long you may be citing OTARD like a seasoned veteran. |
|
|
IRS: The Internal Revenue Service site is actually brimming with useful information. It includes forms and publications. |
|
|
Fair Housing. Want to see how much trouble others have gotten into? Check out the Department of Justice’s Civil Enforcement page. As you scroll down you will see a fair number of Homeowner Associations but the apartment cases also have valuable lessons. |
State Government
|
California State Senate: If you want to know what's in the legislative pipeline for the senate or assembly, this is the place to go. Click on "Legislation." Check by subject or bill number. You can even sign up for automatic e-mail updates. There are big changes coming next year. Check the ECHO website and then sign up for your own notifications of activity delivered direct from the legislature to your inbox. |
|
|
California Insurance Commissioner: The California Insurance Commissioner's page is a site you should be familiar with. Check out the price of earthquake insurance or how different insurers compare on the number of complaints submitted. If you are about to make an insurance claim, go first to the section on what to do and what to expect. |
|
|
California Legislative Action Committee: The CAI affiliate in California that is active in the legislative process. An excellent site for information about bills in the legislature and "what's between the lines." |
|
|
California Statutes: The place to go to review California statutes. Well organized and easy to use. Click on California Law. |
|
|
CSLB: The Contractor's State License Board is perhaps the single most important site a manager or director should use routinely. If the work requires a license and is over $500 verify the contractor is validly licensed. If there is a problem with the work or the contractor, check out your arbitration options. |
|
|
Department of Real Estate (DRE): Download the disclosure booklet about common interest developments. See if a real estate agent is licensed and who the responsible broker is. A site with good general information. |
|
|
Department of Consumer Affairs - DCA: This site has consumer tips, how to lodge a variety of complaints and links to license boards, state departments and other sites. |
|
|
Secretary of State Business Service Center: This site provides information about corporations, limited partnerships and other entities that file with the Secretary of State. Check on corporate status, agents for service of process and lists of officers and directors. A great resource. Thousands of Association’s have been suspended. Check on your Association’s corporate status. |
|
|
Lost or Abandoned Bucks! The state Controller's Office is a perennial favorite site. This is the place to get your share of over $2 billion in unclaimed ("lost?") funds. You must give this database a try. My unofficial quasi random statistical analysis reveals one person in ten has money waiting for the asking. Click on Unclaimed Property. On a winning streak? Next try the National Unclaimed Property database. |
|
|
Child Care Licensing: The state has a site dedicated to information about child care licensing. It is an excellent resource if you are concerned about a day care operator in your Association. |
|
|
Quake Insurance. The California Earthquake Authority (CEA) is technically not a state agency but the program could be characterized as state sponsored. There is an excellent website with practical information about earthquake coverage and cost. This site and some content is an annual must for your reminder to owners that they should have their own CEA or other personal earthquake insurance. |
|
|
Mold! The California Department of Health Services has a very pragmatic 2006 mold memo entitled “Mold in My Home: What Do I Do?” Above all else don’t panic or get swept away by phobia. This is a rational overview with suggested approaches to the problem. |
www.cal-iaq.org/ |
Courts & Law
|
Findlaw: An excellent index site with scores of legal resources linked. Generally not for the layperson unless you know specifically what you are looking for |
|
|
Municipal Codes Online: UC Berkeley has assembled an excellent listing of California municipal codes. Local codes are often helpful to address problems with trees, smoking, signs, nuisances and more. Think of them as a supplement to your Governing Documents. |
igs.berkeley.edu/library/ calcodes.html |
|
Judicial Council Forms: Stuck without that Small Claims or other Judicial Council form? This site permits you to print blank forms or for a fee, you can fill the form out on your word processor. |
www.courtinfo.ca.gov/forms |
Alternative Dispute Resolution
|
ADR: Find out who is available and on what terms to provide
Alternative Dispute Resolution services such as mediation and arbitration.
Especially important for arbitration - review and/or download the rules ASAP
when there is a problem. Don’t overlook the court subsidized mediation services in each County. They can be an excellent value, especially as part of solving neighbor-to-neighbor disputes. Go to your County Court website and locate the mediation program or resources. |
American Arbitration
Association |
|
JAMS |
|
|
Resolution Remedies |
Towns and Regional
|
Cities Online: This site, maintained by the California League of Cities, has a list of city websites. Click on “All About Cities” then click on Links. This will get you hot links to individual cities. The quality of city sites varies but you'll find government contacts and often much more. Many keep their ordinances online. You can also check the UC Berkeley website which offers city-related links. |
igs.berkeley.edu/library/ |
|
GGNRA: The Golden Gate National Recreation Area site includes information on Fort Point, Alcatraz, Point Bonita lighthouse, Point Reyes, beaches, hiking trails and more. |
Newspapers
|
San Francisco Chronicle: Great search capability for locally generated articles. Do not underestimate what you can learn about people and events by searching these open Archives. |
Reference
|
Acronyms: Ever wonder what SNAFU stands for? Boggled by technical jargon or government agency initials? Fun and practical. By the way, SNAFU is Situation Normal All Fouled Up. (Fouled?) |
|
|
Auto Recalls: Want to read about the special four wheeled lemon in your garage? Go to the National Highway Traffic Safety Administration website and click on recalls. |
|
|
Reference Desk: An amazing compilation of useful reference sites. Area codes, quotations, calculator, encyclopedia, dictionary, maps, people search, thesaurus and unit converter, just to name a few. |
|
|
Telephone Numbers: Enter a six to 10 digit telephone number and it will display what words and phrases the number spells. Use it in reverse when you want to ask for a clever new number. |
|
|
Ultimate White and Yellow Pages: Looking for that long lost aunt? How about that long lost non-resident owner? This page searches multiple search engines at once to save time. |
|
|
Used Car Prices: The famous Kelly Blue Book is also a free database. What will your car sell for? Trade-in value? How about the cost of your dream car? |
Fun Stuff
|
Bay Area Camera: Fun views of the Bay and links to Caltrans road cams. |
|
|
Cruise Ship Cam: Think long and hard about whether you want to go to this site. By clicking on "Live Bridge Cam" you can select which ship cam to view. You'll get the view, latitude and longitude, and location. Bon Voyage! |
|
|
Earthcam: Actually an extensive directory to camera sites. Fun to browse. (Move over Big Brother.) |
|
|
Pink Flamingos: I just know I will regret putting this site on this list. |
|
|
Sailing: If you sail the Bay (or want to) these sites have an extensive list of related links as well as a great deal of other information. |
|
|
Sam's Cafe Camera: Click on SamCam. Check the weather in Tiburon before heading out for brunch on the deck at Sam's. See anyone you know munching away? |
|
|
Exploratorium Roof Cam. You can pan and zoom with this great camera. Check the Golden Gate, zoom in on kite surfers, scan past the Saint Francis Yacht Club and check out Alcatraz. |
cams.exploratorium.edu:8010 |
Community Association Sampler
If you'd like
to see state of the art web pages for Community Associations striving to keep
their members and the public informed and up to date, here are some examples:
|
The Sea Ranch Association |
|
|
Chelsea Woods of Tuscawilla Homeowners Association, Inc. |
|
|
Villages of Rancho de Oro |
|
|
Hidden Valley Lake Association |
|
|
Miller Creek Home Owner’s Association |
|
|
River Bay at Co-op City |
|
|
Oceana Marin Association |
|
|
Rancho Murieta |
|
|
Tahoe Donner Association |
|
|
The Village Serramonte Homeowners Association |
|
|
The Glen of Pacific Grove |
Troubleshooting
Suggestions if
you fail to get a link to respond:
1. Go to the
core site and try again. So, however long the site reference is, go to
www......com. Bring up the home page then click through the layers to find the
one you want.
2. You can also use the organization name or site description to find the site using a conventional search engine.